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Good team and great service!
I had to take time out to write a review on Rak Hovart in the service center. I caught a flat in front of their dealer and I was able to safely pull into the service drive and was fortunate enough to have Rak try and help me as much as he could. I dont own GM vehicle and Im not his customer but how he went above and beyond to try and assist me deserves some recognition. I can only imagine what a great advisor he is to his actual customers. If youre looking for a center with an honest, helfpful and caring advisor Rak is your man! Dont even think twice.
Very knowledgeable and were able to get my Jeep fixed quickly and under the estimated cost! Definitely going back
Great place great people!
We had an amazing experience working with Cesar! He was extremely knowledgeable, professional, and helpful throughout the entire process. He made everything smooth and stress-free, answering our questions and making sure we felt confident with our purchase. Thanks to Cesar, we are now the proud owners of an amazing Dodge Ram 1500, and we couldn’t be more excited! We truly couldn’t have done it without him. Thank you, Cesar, for making this such a great experience. We highly recommend him to anyone looking to purchase a vehicle!
We had a great experience working with Cesar! He was very knowledgeable, friendly, and made the entire process smooth and stress-free. Thanks to him, we are now the proud owners of an amazing Dodge Ram 1500, and we couldn’t be happier with our purchase! We truly couldn’t have done it without him. We highly recommend Cesar to anyone looking to buy a vehicle. If you want someone who genuinely cares and makes the process easy, ask for Cesar! Thank you for everything!
Always professional and quote times are accurate. Ray always takes great care of me when I go in for service.
Incredible service and support from the entire team.
Very informative, Genuine concern open conversation
Everything was perfect
They were quick and very professional!
Fast friendly service. I needed brakes and the price was very competitive.
Jeremey was excellent to work with! Highly recommend him!
Jeremy was great!! He was patient & explained everything to me.
Keith Miles was very professional, respectful, and pleasant to work with. He communicated well, was helpful, and made the overall experience a positive one, I truly appreciate his time, patience, and willingness to assist. I would definitely recommend him to others! -Tara
Jeremy was great! Sold me a Jeep & answered all my questions. Will be back in the future!!
Had a great experience with Keith Miles! I highly recommend him to anyone looking for their first car or any car of that matter . He was patient and kind through the whole experience!
Misael was great. Helped me get my new Jeep!
I saw the service manager winter Haven Dodge for a problem I’ve had it. She was extremely helpful. Working hard and diligently to fix my problem. I’m impressed with that anyway. I also had Keith, salesman, give me a hand with a new vehicle during this same visit. He knows me from the multiple trucks both me and my Son have purchased over the years. We picked out a new one and that was that. Great service, speedy paperwork and overall completely satisfied. When either I or my Son get ready for another truck, we will come right back here! Thanks Keith !!
Buying a vehicle through Keith Miles was incredibly easy from start to finish. This was my second purchase with Keith, and he delivered exactly what I was looking for—the right price, payment, and features. I was in and out in just 20 minutes! Between both purchases, I’ve spent about 30 minutes total at the dealership, which speaks volumes about his preparation and efficiency. Keith is an honest guy and a man of his word. He follows through on his promises and makes the entire experience straightforward and stress-free. A special shout-out to Levi in financing—he was quick, helpful, and made the paperwork a breeze. If you’re looking for a smooth vehicle-buying experience with people who respect your time, I highly recommend Keith and Levi! —Troy Parker
Mario is an outstanding salesperson who is incredibly attentive and patient. Super nice, highly professional, and never made me feel rushed or pressured. If you want a seamless experience with someone who truly cares about his customers, go see Mario!
Buckeye makes you feel like family. They are easy to talk to and patient. John is a kind and caring salesman.
Purchased a charger online, staff was helpful and very quick to respond. The car was delivered the next day.
My sales person Rin was amazing and the finance manager Donna was also incredible she definitely worked her magic I am very happy
Had a great experience buying my Jeep here! Joe was awesome to work with, and the finance department made the whole process easy and straightforward. Everything was transparent, pricing was fair, and there were no ridiculous hidden fees or last-minute surprises. Definitely one of the better car-buying experiences I’ve had. Really appreciate Joe and the team for making everything so smooth. Highly recommend!
The best experience ever with Belinda and her team. My Challenger looks brand new again! Showroom sharp!!! I’m so happy! I’ll be back to let them install my OEM windshield Geico left me with an aftermarket!!!
Always get me in quick and do a good job!
They got me in right away, and got me on my way very timely. I had an appointment to go to up north and they did not disappoint ! They are always extremely friendly and accommodating.
Mandi my service advisor was very helpful and Friendly. She helped me come up with a solution to my problem and had it fixed the same day. I was very satisfied with the service highly recommend.
Fast and easy process Angel helped me out
Angel was of great service! Very helpful
Great service!
Very happy to help in any way Service department was very friendly
I had my 2025 Chrysler Pacifica minivan serviced here under warranty and to have 2 recalls performed. This is not my dealership where I had originally purchased my car but was selected due to my research online as to who was better than other dealerships closer to my location. I was pleased by the friendliness of the service manager, advisor, and others on the team. Though it was an inconvenience to me due to technical issues with Chrysler the dealership service team made things better by their focus on pleasing the customer and addressing the issues with the car. I would recommend this dealership.
A courtesy ride was available, but a Loaner for the time of the repairs given instead. There was been no problems since the repairs. Great service!
Had to get some paperwork to fill out for DMV and Angel was more than helpful.
Ángel Jiménez was a excelent person and service..
Angel was great!! come see him
I have had great dealership experiences and some horrid ones. This dealership does everything the right way, and you can tell they legitimately care about their customers and will go above and beyond for their customers. It’s obvious they prioritize long lasting relationships over the here and now sale/ commission. Deal with absolute confidence.
Ethan got me approved for a scat pack with a 450 credit score 2k down literally in and out in less 3 hours!!!
Once again bought my Jeep from Winter Haven as always John and Phil were awesome!! They will always find you what you need.
Fast recall appointment done right on time as promised
Angel J. Was great and such a help as we are from New York and needed some help with our vehicle down here in Florida. excellent customer service and great energy!
We would like to thank Ethan, Jayden and Niko. My son and I had a very pleasant experience with the purchase of his Jeep. We got exactly what we wanted. Ethan took the time to help us find what we were looking for and Jayden gave us great advice with the finance. They deserve 5 stars all around !
Angel and Matt were both 🔥 best dealership in polk
Angel was super helpful! Made the Whole process simple and easy! Definitely Recommend
I recently was in need of tire replacements. After calling various places, only to be told they didn't have the tires I needed in stock and would take a couple of days to get. Then I would need to book an appointment about two weeks or more wait. I called Buckeye Super Store. I spoke with Adam Ogdon, he was able to order tires that arrived the next day and got me an appointment right away. I only had to wait two days, because of the weekend. Adam was very professional, kind and courteous. Very helpful.
The speed and the work was exceptional and I was well taken care of . It was a great experience across the board.
Jeremy and Jayden were really helpful and efficient and got us in and out quickly!
⭐⭐⭐⭐⭐ 5 Stars – Outstanding Customer Service! I had a great experience at Monroe Superstore Dodge thanks to DeVonte Malcolm! From start to finish, DeVonte was professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. He took the time to answer questions, explain everything clearly, and make sure I felt comfortable every step of the way. What really stood out was his honesty, patience, and dedication to customer satisfaction. He wasn’t just trying to make a sale; he was focused on providing a great experience. If you’re looking for a vehicle, I highly recommend stopping by Monroe Superstore Dodge and asking for DeVonte Malcolm. He’ll take great care of you! Definitely a 5-star experience!
I called because something had gotten embedded in my tire; I spoke with Ellie Guevara, who told me to come in without an appointment, and I was helped right away. Ellie is very attentive and kind. The service driver was also very attentive. They are very professional. Highly recommended.
Good selection
Go see DeVonte Malcom, pinnacle of professionalism. He will find the car you need and make sure you get the best price possible! Very knowledgable on the product.
amazing store!
Awesome staff, very helpful
Devonte is great go see him for your new ride!
⭐⭐⭐⭐⭐ Outstanding Service from DeVonte! If you're in the market for a new vehicle, do yourself a favor and go see my buddy DeVonte! Whether you're looking for a Chrysler, Dodge, Jeep, or Ram, he's the guy you want in your corner. He'll go above and beyond to help you find exactly what you're looking for and make sure you have a great experience along the way. DeVonte has amazing customer service, a great personality, and is just an all-around awesome guy. He genuinely cares about helping people and making sure they find the right vehicle for their needs. It's always great working with someone who takes pride in what they do and treats people right! If you're thinking about buying a new vehicle, go see DeVonte and tell him Tony sent ya! You won't regret it! 🚗🔥
Exceptional service
Bought my truck there! Definitely recommend Devonte for any needs you may have!
DeVonte will always be my go to sales man for all car needs
Mandy was great. Friendly, quick, and fantastic customer service.
Great service!
Stephanie in the service department is amazing!!! She takes care of me everytime I come in (even without appointment) she finds a way to squeeze me in and gets me out as quickly as possible! Thank you so much Stephanie for everything and the food recommendations 😆😊❤️
El servicio que me presta cada ves que vengo al area de piesas mopar el señor Richard Montes es muy profecional. Es muy amable. Realmente si tienes un Jeep es el lugar que debes ir.
Wonderful people easy to deal with they take their time to explain things
Many THANKS ,to JOHN CROSSWHITE and his team for outstanding Hassle Free and No Pressure buying when we purchased a 2015, Super Clean JEEP WRANGLER.. From Sales to Finance and Service BUCKEYE should be your #1 Team for car or truck Sales and Service...THANK YOU AGAIN TEAM BUCKEYE!
We just bought my dream car from Conor, he was so easy to work with and helped us do most of it while at work so when we arrived we were able to finalize everything and leave with our new wagoneer!! We are so thankful!!!
Was looking for a truck for quite a while and stumbled on a truck I loved while visiting the dealership. Cristo worked the deal and didn’t try to push a diff vehicle on me. Rather he worked the deal for the exact truck I wanted He worked towards the price I wanted for my trade and the new truck. Like any car deal there were hurdles to overcome, but I now have a new truck in my garage thanks to Cristo and the team. Second vehicle we’ve bought from this dealership and I wouldn’t steer anyone away from them.
My wife had an issue with her Jeep Grand Cherokee and she stopped by Lake Wales Chrysler and talked with Ralph in the service Dept. he told her to drive around to the stall and he took care of the problem right away, she didn’t even have to get out of her car. She said Ralph was exceptionally professional and courteous. Rick M.
I took my compass for an oil change and tire rotation. Mandi was nice, friendly,helpful. The techs did a great job. It was a great experience.
I have purchased several vehicles in the past. I recently purchased a 2025 Ram 1500 Laramie. They have continued to be extremely helpful in providing the best possible price and great service. I highly recommend them for your vehicle needs.
Always friendly always a job well done!! Thank you!
ETHAN Lopez winter haven Chrysler has the best sales man on the market and hiss boss also did an awesome service Phil we really appreciate the support
Jeanna provided excellent service and kept us in the loop the entire. We came here from another dealership and she has made this a much more pleasant experience!
Great, friendly, professional service.
I bought a brand new ram 2500 from Winterhaven Dodge Chrysler ram about three months ago. The day after I took it home, the truck broke down. I brought it back to them. They couldn’t really figure out what it was. It turned out to be a star case which is when they have to deal directly with RAM to fix the issue. The truck was in the shop for about three months they stuck with it. They did get it running perfectly. It turned out to be a defective fuel pump. They gave me a loaner car in the meantime did not charge me a penny I can’t blame them for selling me the truck because they did not make it. However, they stuck with it until it was fixed. No complaints toward the dealership themselves young lady named Vicky in the service department was a lot of help.
They are honest and helpful
The whole process from start to finish was smooth and I got the vehicle I wanted at a great price. Would definitely recommend Lake Wales CDJR and their entire team for an excellent experience.
anthony has been helping me in my car buying process, he’s very patient and very attentive to my wants and needs! he’s amazing and i would definitely come see him!
For maintenance and repairs they make sure the job is done right.
The agent who signed me in estimated my wait time would be about 1 1/2 hours and within 5 minutes of the estimate I was on my way home. The waiting room was comfortable and the time was not extended.
We had a great experience buying a used Ram 1500 truck yesterday! Keith Miles was honest, patient, and easy to work with throughout the entire process. We drove all the way from Orlando to Winter Haven, and he made everything smooth and hassle-free. We would definitely recommend Mr. Miles to anyone looking to buy a vehicle in Winter Haven.
Warranty repair but always a wonderful experience with the folks at Buckeye!
SERVICE ADVISOR EXCELLENCE - Edit to a previous review on our purchase of a car @ 2 years ago. Josh Dismuke just helped us resolve a nightmare service experience that lingered for 10 days at a Palm Beach County Chrysler Dealership. He spoke to us for days while the car was at the other dealership. When we had the car towed to Lake Wales, Josh Dismuke immediately Identified, Confirmed, and Resolved the issue utilizing the appropriate Resources. I cannot put into words the value that Josh Dismuke provides to this Dealership. He is an exemplary employee. Please recognize Josh Dismuke as Joe and I will never forget his Overall Execution… Professional.. Knowledgeable.. Personable.. Just a Great Guy!
Great service great experience
Everyone was very polite and the mechanic was very helpful and informative. I appreciated the ducks. Thank you
Once again we had a great experience at Lake Wales CDJR!!! Tim and Harry were great as always. This is out 4th car from them and we will continue to do business with them! Thank guys, we love our new Durango!!!!!!!!!
Service manager Terry & everyone in the department went above and beyond to help me get my situation resolved. I appreciate their hard work & attention to detail.
Purchased a 2026 Ram 3500 HD with the Cummins Diesel. Great truck at a fair price. Ryan and Brian were great to work with. Trucks’ cleanliness upon delivery left a bit to be desired, but overall very happy with the purchase. Thank you
Highly recommend this place if ever in the market for a new vehicle! Derek was great very patient and extremely helpful and knowledgeable about what I was looking for. I’ve had a SUV before and loved it and wanted to go back to an SUV. Reasonably priced as well.
Ty was great!
Jeremey Smith was a great salesman to work with. He was very knowleganle & answered all our many question. He made it a seamless process wbich reduced the stress tremendously. We would highly recommend Jeremey!
The service department team has exceeded every possible expectation. Great communication, really thorough service and incredibly responsive. The great experiences doesn’t end with your purchase!
Been going to this dealership for years. One time I went elsewhere and was sorry. Definitely will be back. Highly recommended. Thank you Tynan Campbell
Angel was a great help!!
Everyone was very friendly and helpful, especially Mandi. She really went above and beyond to make sure our Caravan was repaired correctly and in a timely manner.
I was greeted in the parking lot as soon as I exited my Jeep. Then I met with Service Advisor Mandi Felliciano. She walked me through what service(s) where needed. I was updated frequently on the progress and before I knew, the work was done and on my way.
We would like to extend our heartfelt thank you for allowing one of your volunteer and the Captain America Jeep to be part of the Monroe High School Homecoming Parade! 🇺🇸❤️💙 Your generosity helped make the parade extra special for our students, staff, and families. Having your Jeep ride through the parade brought so many smiles and added an unforgettable touch to our celebration. We truly appreciate you taking the time to support Monroe High School and our students. Thank you for helping us make Homecoming such a fun and memorable event!
John Cross did an amazing job helping us find a perfect vehicles. We have gotten three different vehicles off of this dealership and had great experiences Every time. Chris Fulk is a huge asset for the dealership as a sales manager. Super professional, super clean, and willing to go the extra mile to get you the best financing possible.
Good service and fair pricing
I had been searching for just the right Challenger Hellcat and through the efforts of Tony Reeves, the General Manager he found it. Tony is an asset to this dealership and makes every effort to know his customers and make the purchase… transparent and simple. I see all the negative reviews, but I believe the new management has been turned things around. I'm happy and was treated well.
Outstanding customer service, friendly staff, great selection of vehicles. Big thank you to Mike Monroe and Mark Ferguson going above and beyond to find a vehicle that fit our family’s needs. Easiest car buying experience I have ever had, in and out of the dealership in less than an hour! Highly recommend purchasing a vehicle at Buckeye.
I've been to multiple dealerships in search of my next vehicle. Weeks of online browsing calling dealership after dealership traveling anywhere from 20 miles to 90 miles. I felt like no one wanted to sell me what I wanted just what they wanted to get rid of. For example I would really like to have a hemi oh ok here's a GT we have. Went to buckeye told them the same thing everyone from the salesman manager and finance manager made sure they would find me something that I wanted. Thank you Buckeye for helping me out I will never buy a car from anywhere else. Will send you anyone that I know that's in the market.
I was looking for an Octane Red Charger Scat Pack and at the time it was impossible to get that color. I contacted Tina K at Monroe Dodge superstore and she was able to locate one and deliver it to me in one day. The customer service and professionalism I was shown made me feel very important to them. I will definitely be going back soon for a new Ram truck.
AJ Garcia was amazing, he was friendly and got me in the price range I could afford, very knowledgeable regarding the options I had and found me a car that was just right for me and my family. I will always be coming back here for now on. If you are looking for great over the top customer service and vehicle selection you have found it!!! Thanks AJ!!!!
Very positive place to buy after going to the Ford Dealer. See Chad, he will treat you fair and follow up. Hard to find in the sales industry.
Thanks to Monroe Dodge, my wife and I now own a low mileage 2001 Jeep Grand Cherokee. The vehicle was priced to sell and a good value. Jake (our sales associate) exceeded our expectations, delivery fast, honest, friendly, and professional results. - He even helped the porter detail the vehicle for delivery! We will recommend putting Monroe on our friend's/family's shopping lists!
There are several Dodge dealers in this area, but none of them responded but Monroe Dodge. The salesperson answered my email promptly, found me the truck I wanted and went to considerable trouble to get it from a distance dealership. Overall, I was very pleased with the service and the price.
I ALWAYS get great service at this dealership. Everyone is so kind. They explain everything in detail and they take the time to make sure the customer is happy. I'd also like to add that Larry the transporter, is one of the most wonderful people I have ever met. He truly made my day today. If you ever have to leave your vehicle for service, I hope Larry gets to bring you home. I promise he will make your day. Thank you all for providing great service. It's hard to come by these days.
Very helpful staff, including, sales, service and parts departments! Parts were on time when order was placed.
Angel was great working with got me in my new vehicle in less than 3 hours !
I had a very good experience, the whole team supported the process professionally and politely with no push at any time. Buying a car, albeit exciting, it is often a big effort, with a lot of information to digest. The Sales Team made everything easy to understand, and tailored to my needs. Camilo and Jonathan have been informative, supportive and professional. Marcos made the financial side (which usually is the most concerning) quite straightforward. Overall a very good experience!
Joe helped us with our new Ram if you need a ram come see Joe
Our experience with Jake Brand was excellent! He answered all of our questions and is a great communicator and gets back to people right away. I would recommend him to anyone looking for a new car!
Buckeye Superstore is my go to for all my vehicle needs. They are great and really take care of you!
We had an amazing experience with this dealership! I explained to them that I didn't want to go back and forth with pricing and then get hit with a bunch of fees at the end. The transaction was done super quick and the price was amazing. No hidden costs at the end and no shady sales tactics. I'm a businessman and didn't have time to sit at the dealership all day so we basically wrapped everything up over the phone and via email. Thank you Luis for the amazing experience. He was fast, friendly and honest! We will definitely come back to this dealership and highly recommend it!!
Joe was extremely knowledgeable, kind and helpful completing a form for my new plates!
DeeBo Coke was AMAZING and made the process seamless, I did everything through text and just came in to drive my new car off the lot! What a great experience!
I want to give a great big shout out to Jake Brand at Posner Park Chrysler, Dodge, Jeep, Ram, Fiat. He went the extra mile for me and spent days hunting down the vehicle that best fit my needs and worked tirelessly to get my deal done once he had the vehicle on the lot. He was professional and most of all he treated me with respect, the way a customer should be treated. Unlike, several others I ran into who saw me as a number, and were unscrupulous and rude in their treatment of me as a customer. Thanks to Jake, Marco and the Posner team for getting me into my new Ram!
Angel helped me out with financing today. Got me in the price range I was looking for. He’s the man!
Could work more on return calls and or messages to keep customer up to date
Oil change tire rotation - very timely. Took care of lug nut issue no cost to me
La atención fue magnífica Israel buscó todas las opciones para poderme ayudar gracias por todo
Good people to deal with. Good service department.
not first vehicle bought here will go back again for another love the repair staff
Very good experience! Devonte took very good care of me, and my lease return along with the lease of my new Gladiator High Tide
Everybody was super helpful! I was not looking forward to shopping for a new vehicle but they made it a pleasant experience.
The service dept did everything that they are supposed to do to fix outside temperature discrepancies. This is a problem that ram has chosen to ignore. If you check online comments many people have this and other problems that are being ignored by Chrysler.
Great service and easy to understand
We appreciate your help with confirming the odometer. Thank you for making the process smooth and easy Joe!
Last time at dealership 2 months ago and 2 weeks ago they gave great service for both my 2024 Ram 2500 Heavy Duty 6.4 liter Hemi and on our 2020 Jeep Rubicon. Stephanie was my services wrighter and she does a very good job of keeping me informed of services being done on my Vehicles.
Been a customer of Stephanie’s for YEARS! She has always given me the best care on my Pacifica helping me make it to 267k miles! Because of Stephanie’s care to my car and her team I decided to buy another Pacifica- I know who to trust! Stephanie has always told me the truth about my car in what REALLY needed to be fixed, never trying to take an extra buck from me. She knows I’m just a mom in a mini van & safety is #1 in her eyes for my Pacifica. I love Stephanie & HIGHLY recommend her to EVERYONE I know! Thank you for taking care of me for the last 7 years!
Posner Park Jeep has done a great job on helping me keep my wrangler in top working conditions. Ms. Stephanie Gomez is a great service advisor. And she has been such a great help and aways so pleasant to work with concerning my Jeep. Thanks again for the great Job.
Visited RAM At Posner park this November, assisted by Angel honestly one of the best sales individuals in the sales floor. He helped get the exact truck I was looking for truly recommend going with angel
Dealership kept me informed of the repair process and notified me when it was finished. Car was fixed, clean and ready for pickup
My service adviser, Mandi! She is a person of good faith for sure. Posner Park is very fortunate to have her. So please, take good care of her dear Lord our savior. Thank you!
I have several dealerships that are closer to me but Posner Park CJD has always provided the best service for my vehicles. The service staff are friendly and do quality work.
Quick and friendly service! Always an easy process.
Awesome place, Awesome people. Phil and John help me get what I needed and the price i was looking for. Outstanding!!
Everything was good Buckeye was one of the few dealerships that do oil changes on Saturday that was very convenient for me. They were very courteous and on time with a good price.
I have been using the Monroe Super Store to service my vehicles (Ram Longhorn diesel pickup and now Jeep Wagoneer). The service and maintenance teams have always provided, expert and timely service, while communicating effectively. The service advisors have also been very knowledgeable, courteous, and friendly!
Always trusted Monroe Dodge for all of my needs!
Came in today just to inquire about a new Jeep and left with a new Jeep. Thanks for the sales man Angel Jimenez.
Quick and easy service, super nice staff!
Replaced spark plugs and wires. Great Job. Thank you .
I would like to thank Angel and the posner park crew for an amazing time they worked with us like no other. I definitely recommend come visit and ask for angel he did amazing
Angel was the best person to help us get our car! Worked with us and everything!
Joe help me to resolve the issue with the car.
Big shout out to Stephanie! She was super communicative and made sure my car got the care it needed! Looking forward to working with her in the future :)
I absolutely love coming here I continue to service my car here because the service is always genuine and informative. Stephanie is super sweet and always willing to work with me and my budget. She is great with recommending what needs to be done with my car and she is honest. Thank you guys for always giving exceptional service. “Could I be any more honest”!
My experience with Winter Haven Dodge was great and easy. Salesman Luis was helpful every step of the process. I recommend anyone that is looking for professional service at a great dealership, stop by winter haven dodge
Jay is an excellent employee—attentive, knowledgeable, and highly professional. He always answers questions without hesitation, and his support is consistently reliable. I would recommend him without reservation.
Every time I come to Poner Park Dodge Jay helps me and treats me with the most respect and knowledge about And any question I may have Ty Jay
Friendly and helpful advisor. Work done timely.
Went to Feldman Dodge in Woodhaven. They said it would be two months before they could look at it.took it to Monroe Dodge and they fit me right in.
Absolutely amazing. Thank you for a new RAM. Angel showed us everything, explained everything…excellent care. If you need a car, ask for Angel. Me and my wife were satisfied. Petr
Our Jeep Gladiator had 36,000 miles on it. When I was trying to leave work on a Friday everything was running on the dash, the starter said run, it wouldn't go out of park. We had it towed to Posners. The next morning my husband called as soon as they opened. They already had the jeep in the shop looking at it and we took it home by two that day. This was a blessing to us since this is our only means of transportation. They were very professional, quick, and kept us well informed about what was going on before they did anything. Thank you Posner's for your service!
Easy and quick , took care of the issue and my oil change … Alex made it a great experience.
Great Service! Quick repair times. Friendly Service! Very knowledgeable!
They handled the TSB, ordering of parts, and repair and silence of the brake noise on my Redeye Hellcat. Just had my annual oil change done on my hellcat. This was performed by Vinnie. He did a great job. Friendly guy that clearly takes pride in his work and was extremely careful with my car. Much appreciated.
I had an oil change and needed a tired fixed. They finished in less than an hour. The people at the counters are so friendly and listen to you when you have questions. I live in Lakeland, but at their dealership the counter people act like they don't want you there. So, I go to the best dealership, Winter Haven!
My service advisor is always prompt and professional.
They were professional. They gave us update every 30min. We went to lakeland with a problem 3 times and they were not able to take care of it. And in 1 day they were able to figure the problem out!!! Recommend 100%!!!
Thank you for always getting me in quickly and servicing my car so quickly.
Angel Jimenez tremendo vendedor, great customer service.
I live 7 hours away from Defiance but found the exact vehicle I was looking for there. I called and spoke with Rob, one of their salesmen. I explained my situation, that I had a trade and was nervous about making a purchase site unseen. He walked me through everything, had me send pictures of my trade, had me describe it in detail, and he did the same with the vehicle I was purchasing. I was able to get an even better value for my truck than I would have locally due to market variability, and I got a great price on the vehicle I wanted. Everyone from the finance group to the sales managers that I talked to were very personable and did not push or pressure me at all throughout the process. Everything was done remotely and Rob even helped me out by meeting me on a Sunday to exchange vehicles! After the sale there was an issue with the CPO status being hung up in limbo due to a recall being issued while the paperwork was being transferred, a quick call to the dealership and Matt got to work correcting that. 24 hours later I had my CPO paperwork in hand!! Thank you again LPK for what is easily the most painless car purchase out of the dozen or so I have made!!
Thank you service department. Big shout out to Kelsie H. For making my truck priority. Everything they did was done well. The only dealership that had time to look at my truck in one day all other dealership side two weeks...all I can say is amazing thank you all I will ba back
It was pleasure working with Jacob!! He was patient, uplifting, and very professional! One of the best salesmen I’ve ever worked with. Me and my wife bought cars this past week and I’ll be back again as long as he works there.
Angel did an outstanding job. My son and I went into the dealership and explained what he needed. Angel was accommodating and very transparent. My son walked in as a first time car buyer and left with a 2023 Chevy Malibu. Absolutely wonderful!!!! When you stop in please ask for Angel. He is very good.
Worked with angel jimenez, great customer service, and got me out of here with the car I wanted
The service department at Monroe Dodge is the best! Very professional, friendly and great to deal with. Everyone there treated me like family. My service rep was terrific. I am extremely pleased with the their work and with all of the staff.
Angel Jimenez was incredible!!!!
Ángel Jiménez excelente asesoría
Stop in for repairs on my 1500. Great service and great people!!
I had the absolute best experience. Victor and Kyle were amazing and bent over backwards to get me into a car I love!!! When I thought there was no hope. They made it happen. I highly recommend this dealership.
Great service
Amber explained everything to me before any repairs were done.
I came here with almost zero hope of being approved for anything at all but luckily I gave it a shot. I reluctantly text Penny yesterday (11/4) and told her my exact situation, no cash, a less than desirable trade-in with $5k still owed, credit that would make a grown man cry. She said come on in and let's see what we can do for you. She then suggested I see Andy. So I went in first thing in the morning (11/5) and sat down with Mister Andy Shepard and explained my situation. I still have next to zero hope at this point. We went for a test drive in a nice little Kia Soul. I'd mentioned I was interested. He disappears for a few mintues, comes back, drops some paperwork on the table and says, there ya go, we got you approved! I literally had tears of joy. All that said, I'm the proud recipient of a 2020 Kia Soul with only 40k miles. They even let me try some local pizza they ordered, that was a nice treat. I absolutely highly recommend this establishment. I'd give it 6 stars if I could. Excellent work by the entire staff, kudos to you all. Thank you all so much for this life changing experience.
Everyone know how it takes time to get a vehicle. But they dis an awesome job and it all was worth it. I love my vehicle. Love it
Purchased a used vehicle. The sales experience was better then I have had at other dealerships over the years. No pressure to buy. Allowed me to take my time looking the vehicle over. When it was time the process was as quick and easy as it could be.
Wish I could give 10 stars. Stephanie was great. Dodge on cypress had our truck over a month and still didn’t properly correct issues. Dodge in lake wales set an appointment, we left the truck and after 48 hrs said they couldn’t even get a diagnosis done until the following week. So we picked up our vehicle and brought it to this location on a Tuesday and we were ready for pick up by Friday. Every single issue was corrected/repaired and our truck has been driving excellent ever since! Will definitely recommend this dealership and use them for any of our future needs.
Very satisfied. Mark Ferguson has been assisting me for many years. He is excellent
I still drive all the way from Flatrock because I love this dealership. I have a 2022 vehicle and they’re the only place I let work on it. They are friendly professional efficient and knowledgeable.
Great job servicing vehicle new tires snd oil change very friendly and professional
drove from Columbus for a recall fix, was in and out in 15 minutes, every one was friendly, waiting room was clean and nice rock on
Everything was great, fast service and staff was Awesome!
Always great service. Always greated with smiles and quick service. I take my Gladiator in about every 10 weeks for an oil change and tire rotation. They always get me in and out in a timely manner.
I received an offer for my truck online through an online service, Cynthia contacted me , I met Ben in the dealership, he was professional, courteous and polite, thank you for a seamless sale of my truck
First of all I was asked to come back when my Agent was helping others. I did go back and left with a very handsome truck. Nissan frontier 2019 with 4 wheel drive. Thank you Victor, you not only listened but got me EXACTLY what I wanted. I'm a new man now and feel very comfortable with the deal I got. Thanks again
The customer service was great and our salesman was extremely helpful and fun to work with. Very much of people person and really helped the overall process. From start to finish everything was very smooth. We purchased now free vehicles from the dealership.
Thank you Lake Wales CDJ! I drove over two hours from the Gulf Coast after a few poor experiences at Local Mega Dealerships. Lake Wales had exactly what I wanted and applied all available incentives and a fair trade in value. It was definitely worth the drive. Thanks to Joseph for securing the deal before I made the drive, and thanks to Cristo (Sales), Harry (Mgr), and Matt (Finance) for completing the deal with no surprises. Truly a family business feel that blows away the poor customer service from the Mega Dealerships. They didn’t disappoint this educated buyer and I was extremely pleased with my experience here. I’ll be back when I trade in my next Jeep. Thank you!
Joe Ocon helped get me out of a high priced payment and into a new car with a lower payment with ease and class! Thanks Joe!
Joe es una persona q ama su trabajo y lo demuestra con la esmerada atención q le brinda a sus clientes!! Ahora tengo mi super carro, con el respaldo y apoyo de un buen equipo!!! Gracias Joe
Un gran lugar para obtener tu carro soñado! Joe ocon es el mejor vendedor, buena persona que entiende tus necesidades. Volveria a ir sin lugar a dudas
Amazingggggggg. Have been sending everyone I can there I loved the people and the service and the prices.
Joe Ocon has been such a huge help with our vehicle. Found us exactly what we were looking for. Can answer any question and helps out any way he can with a smile on his face. I highly recommend him if you’re looking for a vehicle.
I was on a return visit to the service department and Luis helped me out tremendously. I have been going to this dealership for years and have always had a great experience.
Always a good experience dealing with these folks.
Always a pleasure to be able to walk in and get an oil change, with out the hassle of making a appointment, I done in a reasonable time. Thanks again
Angel was very helpful, nice, and super easy to work with. I definitely recommend this dealership and looking for your next car with Angel!
Great customer service, very friendly during the process. We didn’t feel we were purchasing a car, very smooth and comfortable. 100% recommendable.
I have nothing but praise for everyone in the service shop amazing people they did everything too help and accommodate me got my jeep back too being a great drive special shout out too ZACK youre the man and office ladies were phenomenal great honnest people at this dealership I would drive from fort wayne indiana now in the future too take my vehicle too themabsolutely amazing thanks everyone youre truly appreciated by me
Joe is absolutely amazing. I explained to him what I was looking for and he was able to get me a great deal without breaking a sweat! The goat of sales, no one better ! Definitely the guy I’m going to for future purchases as well !
Great service
Liz is amazing!!!
Wes from the parts department has amazing customer service! Thank you so much for your service!!
Great and Professional service all the way around!
Angel helped me today. Had great customer service very knowledgeable and patient. Check him out if you need a new car!
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