Derek Zehner did an amazing job and the rest of the sales staff this is my second time buying a a vehicle here and both times have been amazing my parents have bought their last five vehicles here as well great customer service and great staff!!
Una experiencia maravillosa , gracias a cristo por su profesionalismo y experiencia, pude cumplir uno de mis sueños y el de mi esposo ☺️mi dealer de por vida
I like to thank Posner Dodge service for great service to my dodge charger. They let you know everything your vehicle problems needs and what you need to take care of. Had my brakes done and it was fixed perfectly. Ever since the brakes got fixed my car has been driving smoothly. Thanks for everything Posner Dodge and I will come back soon.
I want to highlight a great experience I had at this dealership. It started off a little rocky when I purchased a 2018 Jeep Wrangler and drove it home to Georgia and got it checked for some paint imperfections at the local Jeep dealership. I called these guys and they were more than willing to work with me on trading the vehicle for a different vehicle. Both the salesman (Steve) and the sales manager (Jacob) were very professional and took care of me. I just want to say they didn't have to, but they made it right, and for that I am thankful. They even had a driver deliver the vehicle to me in Georgia and take the old vehicle back. If You’re in the market for a new or used vehicle. I would highly recommend this dealership..
The check-in person was fast and courteous. Especially, if you make the appointment online to expedite your check in. The service was done in a reasonable amount of time and the cost was typical for the work I had completed. I will continue to give Dodge Chrysler Jeep Ram of Winter Haven my business for my Ram truck.
I went into the dealership with eight thousand dollars in negative equity due to a bad vehicle purchase I had to make two years ago. The dealership worked diligently with me to make sure I got the best deal possible. I wanted a particular vehicle, but the dealership was able to get me a vehicle I liked close to what I was expecting to purchase. The salesman Claudio cared enough to get some additional information about my lifestyle and vehicle usage. Rather than just making a sale he suggested other options such as leasing, which turned out to be the right choice for me. I greatly appreciate everyone’s diligence in the process.
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by Luis Oriol Santiago Rodriguez (Santi)
We went to Dodge Chrysler Jeep of Winter Haven looking to purchase a new truck for my dad and were greeted by Jeremy, who was very helpful and professional throughout our visit. He made the entire process smooth and stress-free, answered all of our questions, and made sure we found exactly what we were looking for. We purchased a 2025 RAM 2500 and couldn’t be happier with the experience. Highly recommend Jeremy and the team at Dodge Chrysler Jeep of Winter Haven!
My sales consultant, Derrick Hill, showed he wanted and appreciated my business. Monroe Superstore worked to get me top dollar for my trade and got me into a great ride & even lowered my monthly payments!
I have been coming to the dealership now for 16 almost 17 years and I must say in the 1617 years that I have been here nobody absolutely nobody has offered me better service than MANDY has so if you have car trouble, she’s the one to see
Excelente servicio , cero presión y mucha paciencia . Busquen a los colombianos , Camilo y Carlos . Nunca comprar un carro había sido tan fácil ⭐️⭐️⭐️⭐️⭐️
If you don’t like games If you don’t like run a rounds GO POSNER PARK CHRYSLER DODGE JEEP ASK FOR Jake and the Manager Marcos DEAL WAS DONE IN just a few hrs. I own a Business they understood the importance of me needing another vehicle for my business took care of me properly. Recommend recommend Jake is on it. He will go to bat for you and get you the best deal possible Mr. Marcos will get your deal done easy to work with and very kind straight to business no games no nonsense. Highly recommended by TITAN METAL REPAIR of LakeLand Florida.
I don’t typically leave reviews unless I’m extremely dissatisfied, but this experience was very concerning at first. After an oil change appointment, my vehicle began shutting off and struggling to stay running at red lights and while idling. Since my vehicle had been perfectly fine beforehand, I immediately brought it back because I knew something was wrong even though no codes were appearing.
Thankfully, after further investigation, it turns out the issue was not related to the dealership or the oil change at all, but instead contaminated gas from a recent fill-up. Even so, I truly appreciate how Alex handled the situation from the beginning. He took my concerns seriously, reassured me throughout the process, and made sure everything was taken care of until my vehicle was back to normal.
I also want to acknowledge Vicki for escalating the situation to management instead of brushing it off. Both Alex and Vicki provided excellent customer service during a stressful situation and made me feel like a valued customer. Thank you both again for your professionalism and help throughout the process.
Was able to pick a vehicle and complete the sale in two and a half hours . Avery was very helpful and understood what I was looking to achieve. Thanks again for all your help
Friendly staff and not a terrible wait time.
Only complaint is I went in for an oil change and tire check and rotation because one of the tires seemed to have a slow leak. When I picked up my vehicle all tires were marked of as good on the paper. However, I checked the tire pressure before leaving the dealership and the same tire was reading 3 lbs less air than the other three tires.
I decided to take it to Belle Tire the next day to have them look at the tire. Turns out that there was a nail in the tire that the dealership missed.
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Google
by Rebecca & Moises Rodriguez
Chad and Brian did a great job in helping us build what we wanted. We have been going here for over 20yrs for our families car needs.
Joe was fantastic. We spoke with him 2–3 weeks before I started shopping, and I told him exactly what I was looking for. Two weeks later, he called me and said, “I got what you want,” and I couldn’t believe it — it was actually even better than what I expected, including the price.
Joe and all of their staff were awesome.
Call Joe — this is the second time we’ve worked with him, and both experiences have been great.
I came from a couple hours away after having inquired about the car 2 days prior. I got to the dealership just after it opened and got to be the first and only person to see and test drive the car. Victor and Kyle were awesome. They were very helpful, friendly, and informative. I quickly bought the car while I had the chance!
David Prindiville was very helpful when it came to assisting me on my oil change. He gave me a call let me know what needed to be done and where we were at and he’s a very kind hard-working guy thank you David again for your hard work and dedication!
I've dealt with a lot of dealerships on my search for my new Ram, and I should of stopped the moment Angel reached out. He was 100% transparent about everything from the jump. Even when I changed my mind on which truck I wanted right before the appointment he still translated the previous deals over. I would highly recommend anyone looking for a vehicle to shop here and ask for Angel. Now when it comes to the financing part Matt was extremely friendly and quick. He never tried to push extra options on us but was very helpful explaining each option and we actually settled on some additional services with out ever feeling pressured. Now where things got hectic is at 430 when we tried to wire the money deposit and the bank said sorry cant help you today. We were stressed on how we were going to get home and Bill and Angel came through and made sure we were going to get home in the new truck. I can not tell you how grateful I am for Angel, Matt, and Bill. Amazing team here and will recommend them to everyone I know. Thank you all again.
We drove an hour to purchase a truck here and I am so glad we did! It was the BEST experience I have had buying a vehicle. Quick, efficient and amazing customer service from everyone we spoke with!
We had an amazing experience at Posner Park Chrysler Dodge Jeep Ram! Joe and Bill were fantastic to work with from start to finish. They made the entire process seamless, easy, and stress-free.
As a fun bonus, they even gave us our first Jeep rubber duck!
Every time I visit LPK it’s like going to see a friend. Never pressure me to have “extra” maintenance done-suggest it; give me options but no pressure. I really appreciate that! I will continue to take my vehicle there because of the way they treat me! Means a lot in my book to be treated with care and respect!
We were in a pinch and needed a new vehicle. We found a pre-owned Grand Caravan and purchased it with the warranty. Once that kicked in, we had over $6000 worth of work covered for only $100. The whole experience was easily explained to us by Abdel and they took care of any speed bumps that came along. It was a greater experience than our last time we bought a vehicle in 2015 from somewhere else.
Amazing experience, Victor and Kyle greeted me , had the car I wanted to look at and the carfax upfront waiting on me. They kept everything straight forward with me from the beginning. No sugar coating no salesman bs. Kept it professional but honest and got me an amazing deal on my new car! 10/10
Larry Gardner is first class in customer service. He makes the entire car buying experience less stressful by being a true partner in the process. He is very knowledgeable of the car market and evolving technology. He goes on test drives with his customers and explains everything. He walked me through the entire instrumentation system when most other salesman now don’t even ride along. (I find having to figure out all of a car’s functionality on my own very time consuming and burdensome.) Once I drove the vehicle home, Larry continued to help by answering any questions that popped up. He even performed additional research to ensure I had specific information needed to charge my hybrid plug-in (pre-owned Hyundai Tucson). For this I highly recommend Larry to you for your next car purchase.
All I had to do was tell them of the issues and they found everything that was wrong with my Jeep. My service partner Stephanie was the absolute best person in the whole world. She was genuinely concerned very professional and led me in the right direction every way. That girl deserves a raise I absolutely loved her
Extremely happy with my visit at this dealer!!! Joe and Angel both did an amazing job getting me into something that not just that I wanted but also that I needed. They worked so hard on finding a deal that benefits my pockets and most importantly my families comfort. Both went above and beyond on answering any questions I had mostly when I was not present at the dealer. AMAZING JOB Joe and Angel!!! Can't forget of the good job their managers that worked with me and the bank to get a good deal and to Marcos that made the signing process so smooth and perfectly detailed. Will definitely recommend this location as even the agents that wasn't working with me were very serviceable.. Location has great customer service!!!
I needed emergency service while traveling through Monroe. My Check Engine light illuminated and without an appointment on a Saturday Ray and his Service Team helped us get back on the road. Not only did I receive Excellent Service, the service team genuinely cared about our situation and was dedicated in helping us resolve our issue so that we could continue on your journey. It was a pleasure to see good people helping others in a time of need. Again, thanks to Ray and his Service Team for a Job Well Done!
My Jeep 4xe was at the dealership for the better part of the first few months of 2026 (keep reading). First I had a little accident and needed a new fender, then my battery failed the recall (got a new one) and later needed some minor service assistance post recall.
The multiple people I worked with from making the appointment, the vehicle loan program (they ALWAYS had one available for me per my request), nice guys like Joe, Ray and Trent were very transparent about everything. I just moved to this area and I'm so grateful I have a dealer close to home I feel that I can count on. This Service Department provides excellent customer service.
Some of the best people I could have ever gotten to help me out! Victor was the man through the whole experience, made the trip from Lutz and everything was a smooth ride
I purchaswd two cars with DeAndrae when he worked in Massachusetts. He is very knowledgeable of his cars and made all of my transactions go smoothly. He answered all of my questions and I appreciate him taking the time with me.
Good luck in FL DeAndrae.
Excellent car dealer! The staff were professional, friendly, and approachable. They helped me explore options, explained all details clearly, and made the buying process simple and smooth. I left extremely satisfied with my new vehicle.
I had a quick, easy, and completely painless car buying experience at LPK Used Vehicles. From start to finish, everything was smooth and stress-free. Kyle is the best—super helpful, knowledgeable, and made the whole process simple. Highly recommend if you’re looking for a hassle-free car buying experience!
I had a great experience working with my salesman Jay. He was knowledgeable, honest, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions and made sure I got exactly what I was looking for. Highly recommend!
I rec'd great service and Exemplary Customer Service from the young lady working in service. She was very friendly and courteous. She explained the service I was receiving clearly, and explained services to start thinking about in the future.
On my way home from Detroit to Indianapolis, I had an incident where my jeep wrangler front caliper locked up. Fortunately the team at LPK was able to get me in, recommend a local tow company and I was back up and running in about 3 hours start to finish at a reasonable price.
They were exceptionally friendly, courteous, and I'm grateful they were able to work me in - just in time to avoid a huge thunderstorm.
I'd highly recommend LPK for your service needs.
Great service and a wonderful staff. They answered all our questions and left us very happy with our new purchase. Highly recommended would go there again.
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by Bryan Jelinger (Bryan Jelinger)
Everyone at this place is incredibly friendly and professional. They genuinely help you find what you’re looking for without trying to force you into a car you don’t like. Their primary focus is on creating a community environment that looks out for others in need. They walk you through the entire process, ensuring you fully understand what you’re getting into before you sign your name. My sales agent is one of the best, and if you’re ever in town or shopping around, this is the place to be. Just ask for Joe.
I live in South Dakota and found the vehicle I wanted at Posner Park Chrysler Jeep Dodge, in Florida. DeAndrae responded to my inquiry quickly, scheduled a time to personally show me the details of the vehicle through FaceTime, and answered all my questions. The paperwork was smooth, DeAndrae stayed in touch with me throughout the process and the vehicle was delivered to me within a week. Great service!
Just had purchased our 3500 Dodge Ram Limited and was towing our camper to Florida from New York which check engine light came on, we called and they got us right in. Truck was there 2 weeks waiting for part and everyone was fantastic there keeping us updated and giving us a vehicle to drive. We now have truck back so we can get home. Thanks again for all your help!!
I truly appreciate the service department on getting my car fix in a timely manner. I have gone to a few dodge/jeep dealerships around polk county and I will gladly drive an hour to come back to Winter Haven. They treat you with respect, keep you posted throughout the process and fix your car quickly. Thanks Service Department for the experience!
Mandi in Service and Eddie the Parts Manager are amazing alongside being very communicative. They both have ensured that I got what I was requesting and more!
I had a great experience purchasing my Ram thanks to Eddie and the entire team. From start to finish, they made the process smooth, stress-free, and really worked to get me a great deal.
Eddie was the best professional, knowledgeable, and genuinely helpful every step of the way. The whole team made me feel valued and took the time to make sure everything was right.
Highly recommend working with them if you’re looking for a great deal and excellent service!
I had been searching for just the right Challenger Hellcat and through the efforts of Tony Reeves, the General Manager he found it. Tony is an asset to this dealership and makes every effort to know his customers and make the purchase… transparent and simple. I see all the negative reviews, but I believe the new management has been turned things around. I'm happy and was treated well.
Posted on Edmunds by Marc V
Outstanding customer service, friendly staff, great selection of vehicles. Big thank you to Mike Monroe and Mark Ferguson going above and beyond to find a vehicle that fit our familyâs needs. Easiest car buying experience I have ever had, in and out of the dealership in less than an hour! Highly recommend purchasing a vehicle at Buckeye.
Posted on Edmunds by CaseyFoote
I've been to multiple dealerships in search of my next vehicle. Weeks of online browsing calling dealership after dealership traveling anywhere from 20 miles to 90 miles. I felt like no one wanted to sell me what I wanted just what they wanted to get rid of. For example I would really like to have a hemi oh ok here's a GT we have. Went to buckeye told them the same thing everyone from the salesman manager and finance manager made sure they would find me something that I wanted. Thank you Buckeye for helping me out I will never buy a car from anywhere else. Will send you anyone that I know that's in the market.
Posted on Edmunds by greuer419
I was looking for an Octane Red Charger Scat Pack and at the time it was impossible to get that color. I contacted Tina K at Monroe Dodge superstore and she was able to locate one and deliver it to me in one day. The customer service and professionalism I was shown made me feel very important to them. I will definitely be going back soon for a new Ram truck.
Posted on Edmunds by scatpackowner
AJ Garcia was amazing, he was friendly and got me in the price range I could afford, very knowledgeable regarding the options I had and found me a car that was just right for me and my family. I will always be coming back here for now on. If you are looking for great over the top customer service and vehicle selection you have found it!!! Thanks AJ!!!!
Posted on Edmunds by Sruple0923
Very positive place to buy after going to the Ford Dealer. See Chad, he will treat you fair and follow up. Hard to find in the sales industry.
Posted on Edmunds by JBeddoes
Thanks to Monroe Dodge, my wife and I now own a low mileage 2001 Jeep Grand Cherokee.
The vehicle was priced to sell and a good value.
Jake (our sales associate) exceeded our expectations, delivery fast, honest, friendly, and professional results.
- He even helped the porter detail the vehicle for delivery!
We will recommend putting Monroe on our friend's/family's shopping lists!
Posted on Edmunds by rschnack
There are several Dodge dealers in this area, but none of them responded but Monroe Dodge. The salesperson answered my email promptly, found me the truck I wanted and went to considerable trouble to get it from a distance dealership. Overall, I was very pleased with the service and the price.
I had to take time out to write a review on Rak Hovart in the service center. I caught a flat in front of their dealer and I was able to safely pull into the service drive and was fortunate enough to have Rak try and help me as much as he could. I dont own GM vehicle and Im not his customer but how he went above and beyond to try and assist me deserves some recognition. I can only imagine what a great advisor he is to his actual customers. If youre looking for a center with an honest, helfpful and caring advisor Rak is your man! Dont even think twice.
We had an amazing experience working with Cesar! He was extremely knowledgeable, professional, and helpful throughout the entire process. He made everything smooth and stress-free, answering our questions and making sure we felt confident with our purchase. Thanks to Cesar, we are now the proud owners of an amazing Dodge Ram 1500, and we couldn’t be more excited! We truly couldn’t have done it without him. Thank you, Cesar, for making this such a great experience. We highly recommend him to anyone looking to purchase a vehicle!
We had a great experience working with Cesar! He was very knowledgeable, friendly, and made the entire process smooth and stress-free. Thanks to him, we are now the proud owners of an amazing Dodge Ram 1500, and we couldn’t be happier with our purchase! We truly couldn’t have done it without him. We highly recommend Cesar to anyone looking to buy a vehicle. If you want someone who genuinely cares and makes the process easy, ask for Cesar! Thank you for everything!
Keith Miles was very professional, respectful, and pleasant to work with. He communicated well, was helpful, and made the overall experience a positive one, I truly appreciate his time, patience, and willingness to assist. I would definitely recommend him to others! -Tara
Had a great experience with Keith Miles! I highly recommend him to anyone looking for their first car or any car of that matter . He was patient and kind through the whole experience!
I saw the service manager winter Haven Dodge for a problem I’ve had it. She was extremely helpful. Working hard and diligently to fix my problem. I’m impressed with that anyway.
I also had Keith, salesman, give me a hand with a new vehicle during this same visit. He knows me from the multiple trucks both me and my Son have purchased over the years. We picked out a new one and that was that. Great service, speedy paperwork and overall completely satisfied. When either I or my Son get ready for another truck, we will come right back here!
Thanks Keith !!
Buying a vehicle through Keith Miles was incredibly easy from start to finish. This was my second purchase with Keith, and he delivered exactly what I was looking for—the right price, payment, and features. I was in and out in just 20 minutes! Between both purchases, I’ve spent about 30 minutes total at the dealership, which speaks volumes about his preparation and efficiency.
Keith is an honest guy and a man of his word. He follows through on his promises and makes the entire experience straightforward and stress-free.
A special shout-out to Levi in financing—he was quick, helpful, and made the paperwork a breeze.
If you’re looking for a smooth vehicle-buying experience with people who respect your time, I highly recommend Keith and Levi!
—Troy Parker
Mario is an outstanding salesperson who is incredibly attentive and patient. Super nice, highly professional, and never made me feel rushed or pressured. If you want a seamless experience with someone who truly cares about his customers, go see Mario!
Had a great experience buying my Jeep here! Joe was awesome to work with, and the finance department made the whole process easy and straightforward. Everything was transparent, pricing was fair, and there were no ridiculous hidden fees or last-minute surprises. Definitely one of the better car-buying experiences I’ve had. Really appreciate Joe and the team for making everything so smooth. Highly recommend!
The best experience ever with Belinda and her team. My Challenger looks brand new again! Showroom sharp!!! I’m so happy! I’ll be back to let them install my OEM windshield Geico left me with an aftermarket!!!
They got me in right away, and got me on my way very timely. I had an appointment to go to up north and they did not disappoint ! They are always extremely friendly and accommodating.
Mandi my
service advisor was very helpful and
Friendly. She helped me come up with a solution to my problem and had it fixed the same day. I was very satisfied with the service highly recommend.
I had my 2025 Chrysler Pacifica minivan serviced here under warranty and to have 2 recalls performed. This is not my dealership where I had originally purchased my car but was selected due to my research online as to who was better than other dealerships closer to my location. I was pleased by the friendliness of the service manager, advisor, and others on the team. Though it was an inconvenience to me due to technical issues with Chrysler the dealership service team made things better by their focus on pleasing the customer and addressing the issues with the car. I would recommend this dealership.
I have had great dealership experiences and some horrid ones. This dealership does everything the right way, and you can tell they legitimately care about their customers and will go above and beyond for their customers. It’s obvious they prioritize long lasting relationships over the here and now sale/ commission. Deal with absolute confidence.
Angel J. Was great and such a help as we are from New York and needed some help with our vehicle down here in Florida. excellent customer service and great energy!
We would like to thank Ethan, Jayden and Niko. My son and I had a very pleasant experience with the purchase of his Jeep. We got exactly what we wanted. Ethan took the time to help us find what we were looking for and Jayden gave us great advice with the finance. They deserve 5 stars all around !
I recently was in need of tire replacements. After calling various places, only to be told they didn't have the tires I needed in stock and would take a couple of days to get. Then I would need to book an appointment about two weeks or more wait. I called Buckeye Super Store. I spoke with Adam Ogdon, he was able to order tires that arrived the next day and got me an appointment right away. I only had to wait two days, because of the weekend. Adam was very professional, kind and courteous. Very helpful.
⭐⭐⭐⭐⭐ 5 Stars – Outstanding Customer Service!
I had a great experience at Monroe Superstore Dodge thanks to DeVonte Malcolm! From start to finish, DeVonte was professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. He took the time to answer questions, explain everything clearly, and make sure I felt comfortable every step of the way.
What really stood out was his honesty, patience, and dedication to customer satisfaction. He wasn’t just trying to make a sale; he was focused on providing a great experience.
If you’re looking for a vehicle, I highly recommend stopping by Monroe Superstore Dodge and asking for DeVonte Malcolm. He’ll take great care of you! Definitely a 5-star experience!
I called because something had gotten embedded in my tire; I spoke with Ellie Guevara, who told me to come in without an appointment, and I was helped right away. Ellie is very attentive and kind. The service driver was also very attentive. They are very professional. Highly recommended.
Go see DeVonte Malcom, pinnacle of professionalism. He will find the car you need and make sure you get the best price possible! Very knowledgable on the product.
⭐⭐⭐⭐⭐ Outstanding Service from DeVonte!
If you're in the market for a new vehicle, do yourself a favor and go see my buddy DeVonte! Whether you're looking for a Chrysler, Dodge, Jeep, or Ram, he's the guy you want in your corner. He'll go above and beyond to help you find exactly what you're looking for and make sure you have a great experience along the way.
DeVonte has amazing customer service, a great personality, and is just an all-around awesome guy. He genuinely cares about helping people and making sure they find the right vehicle for their needs. It's always great working with someone who takes pride in what they do and treats people right!
If you're thinking about buying a new vehicle, go see DeVonte and tell him Tony sent ya! You won't regret it! 🚗🔥
Stephanie in the service department is amazing!!! She takes care of me everytime I come in (even without appointment) she finds a way to squeeze me in and gets me out as quickly as possible! Thank you so much Stephanie for everything and the food recommendations 😆😊❤️
El servicio que me presta cada ves que vengo al area de piesas mopar el señor Richard Montes es muy profecional. Es muy amable. Realmente si tienes un Jeep es el lugar que debes ir.
Many THANKS ,to JOHN CROSSWHITE and his team for outstanding Hassle Free and No Pressure buying when we purchased a 2015, Super Clean JEEP WRANGLER..
From Sales to Finance and Service BUCKEYE should be your #1 Team for car or truck Sales and Service...THANK YOU AGAIN TEAM BUCKEYE!
We just bought my dream car from Conor, he was so easy to work with and helped us do most of it while at work so when we arrived we were able to finalize everything and leave with our new wagoneer!!
We are so thankful!!!
Was looking for a truck for quite a while and stumbled on a truck I loved while visiting the dealership. Cristo worked the deal and didn’t try to push a diff vehicle on me. Rather he worked the deal for the exact truck I wanted He worked towards the price I wanted for my trade and the new truck. Like any car deal there were hurdles to overcome, but I now have a new truck in my garage thanks to Cristo and the team. Second vehicle we’ve bought from this dealership and I wouldn’t steer anyone away from them.
My wife had an issue with her Jeep Grand Cherokee and she stopped by Lake Wales Chrysler and talked with Ralph in the service Dept. he told her to drive around to the stall and he took care of the problem right away, she didn’t even have to get out of her car. She said Ralph was exceptionally professional and courteous. Rick M.
I have purchased several vehicles in the past. I recently purchased a 2025 Ram 1500 Laramie. They have continued to be extremely helpful in providing the best possible price and great service. I highly recommend them for your vehicle needs.
Jeanna provided excellent service and kept us in the loop the entire. We came here from another dealership and she has made this a much more pleasant experience!
I bought a brand new ram 2500 from Winterhaven Dodge Chrysler ram about three months ago. The day after I took it home, the truck broke down. I brought it back to them. They couldn’t really figure out what it was. It turned out to be a star case which is when they have to deal directly with RAM to fix the issue. The truck was in the shop for about three months they stuck with it. They did get it running perfectly. It turned out to be a defective fuel pump. They gave me a loaner car in the meantime did not charge me a penny I can’t blame them for selling me the truck because they did not make it. However, they stuck with it until it was fixed. No complaints toward the dealership themselves young lady named Vicky in the service department was a lot of help.
The whole process from start to finish was smooth and I got the vehicle I wanted at a great price. Would definitely recommend Lake Wales CDJR and their entire team for an excellent experience.
anthony has been helping me in my car buying process, he’s very patient and very attentive to my wants and needs! he’s amazing and i would definitely come see him!
The agent who signed me in estimated my wait time would be about 1 1/2 hours and within 5 minutes of the estimate I was on my way home. The waiting room was comfortable and the time was not extended.
We had a great experience buying a used Ram 1500 truck yesterday! Keith Miles was honest, patient, and easy to work with throughout the entire process. We drove all the way from Orlando to Winter Haven, and he made everything smooth and hassle-free. We would definitely recommend Mr. Miles to anyone looking to buy a vehicle in Winter Haven.
SERVICE ADVISOR EXCELLENCE - Edit to a previous review on our purchase of a car @ 2 years ago.
Josh Dismuke just helped us resolve a nightmare service experience that lingered for 10 days at a Palm Beach County Chrysler Dealership. He spoke to us for days while the car was at the other dealership.
When we had the car towed to Lake Wales, Josh Dismuke immediately Identified, Confirmed, and Resolved the issue utilizing the appropriate Resources. I cannot put into words the value that Josh Dismuke provides to this Dealership. He is an exemplary employee. Please recognize Josh Dismuke as Joe and I will never forget his Overall Execution… Professional.. Knowledgeable.. Personable.. Just a Great Guy!
Once again we had a great experience at Lake Wales CDJR!!! Tim and Harry were great as always. This is out 4th car from them and we will continue to do business with them! Thank guys, we love our new Durango!!!!!!!!!
Service manager Terry & everyone in the department went above and beyond to help me get my situation resolved. I appreciate their hard work & attention to detail.
Purchased a 2026 Ram 3500 HD with the Cummins Diesel. Great truck at a fair price. Ryan and Brian were great to work with. Trucks’ cleanliness upon delivery left a bit to be desired, but overall very happy with the purchase. Thank you
Highly recommend this place if ever in the market for a new vehicle! Derek was great very patient and extremely helpful and knowledgeable about what I was looking for. I’ve had a SUV before and loved it and wanted to go back to an SUV. Reasonably priced as well.
Jeremey Smith was a great salesman to work with. He was very knowleganle & answered all our many question. He made it a seamless process wbich reduced the stress tremendously. We would highly recommend Jeremey!
The service department team has exceeded every possible expectation. Great communication, really thorough service and incredibly responsive. The great experiences doesn’t end with your purchase!
Been going to this dealership for years. One time I went elsewhere and was sorry. Definitely will be back. Highly recommended. Thank you Tynan Campbell
Everyone was very friendly and helpful, especially Mandi. She really went above and beyond to make sure our Caravan was repaired correctly and in a timely manner.
I was greeted in the parking lot as soon as I exited my Jeep. Then I met with Service Advisor Mandi Felliciano. She walked me through what service(s) where needed. I was updated frequently on the progress and before I knew, the work was done and on my way.
We would like to extend our heartfelt thank you for allowing one of your volunteer and the Captain America Jeep to be part of the Monroe High School Homecoming Parade! 🇺🇸❤️💙
Your generosity helped make the parade extra special for our students, staff, and families. Having your Jeep ride through the parade brought so many smiles and added an unforgettable touch to our celebration.
We truly appreciate you taking the time to support Monroe High School and our students. Thank you for helping us make Homecoming such a fun and memorable event!
John Cross did an amazing job helping us find a perfect vehicles. We have gotten three different vehicles off of this dealership and had great experiences Every time. Chris Fulk is a huge asset for the dealership as a sales manager. Super professional, super clean, and willing to go the extra mile to get you the best financing possible.
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